About the job
Key Result Areas
- Managing all immediate rostering issues 24/7, such as sickness, covering shortfalls and dealing with guards’ requests for shift swap,s changes, etc.
- Support with Time Gate & Payroll changes and rota loading.
- Ensuring the rota and changes sheet are correct for pay data to be processed
- Collecting Gatehouse KPI’s and uploading them to the spreadsheet for monthly reports.
- Working as part of a team to provide Conflict Resolution assistance at client premises where there is a potential for conflict.
- Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern are passed on for the purposes of service and incident management continuity.
- Auditing Security Guards and gatehouses to ensure professional standards are maintained.
- Presenting a smart, alert, visible and commanding security presence always, at the premises of our clients.
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· Making sure gatehouses are stocked with the relevant paperwork, cleaning products and equipment.
- Ensuring the safety and security of our client’s buildings and assets by carrying out all duties in adherence with the Site Assignment Instructions.
· Supervising a shift of security guards across all the Northeast Sites.
· Provide mobile security patrolling capability to be used at certain locations.
· Provide short-term security cover at security operations in emergencies.
· Working closely with Site Protection Officers to provide security and road closures at major incidents on site.
- Assist with security investigations.
About you
· Valid Clean Driving Licence
· Valid frontline SIA Licence
· Competent in the operation of IT hardware and software packages, eg, Microsoft Word, PowerPoint, Excel, Outlook,
· Ability to prioritise conflicting business demands
· Good customer interface skills and commercial awareness
· Integrity and ability to maintain confidentiality
· Excellent organisational skills
· Good communication – oral/written
· Good teamwork skills
· IT and customer service interface skills are essential
· Previously supervisory experience (desirable)
The job holder must be capable of communicating to all levels within the company and other external agencies. With experience in the security sector, the person must be self-motivated and able to work on their own initiative. The jobholder must have good English writing skills as a key element of this role is report writing. An in-date SIA license is essential.
About us
Role: Team Leader
Location: Wilton
Contract: Permanent
Hours: average 42 hours weekly
Shift pattern: 4 on 4 off, 4 days.
Hourly rate: £15.01
Careers with real life impact
Falck is an international organisation of diverse professions and we offer a range of opportunities with the aim of providing our employees with fulfilling work lives.
At Falck you build your career with a global provider of emergency response and healthcare services. You have the opportunity to develop, learn and advance across positions and markets. Behind the desk or on the road, your every action helps us to be there when people need us. That’s why a career at Falck impacts more lives than your own.
At Falck you will be working with professional colleagues who act with care at heart.
Here you have thousands of colleagues always ready to step in with help and support when you need it. We have different skills and personalities but we all act with care at heart. With empathy and professionalism, we care for people in need, for each other, our company and society.
We want to help people live safer and healthier lives and not just today, that’s why we are building a Falck for the future. A company where you have the support, training and equipment you need to do your job right and make a difference for communities around us. This applies whether you make split second decisions to save the lives of others or your work supports those who do.
Our colleagues are committed to care, we care about what we do, who we work for, who we provide our services to and the people we work with. Quality and ethics take priority in everything we do. We bring value to society and people in need, by being there when they need us.
Do you want a career with real life impact?