FLOR Operative (Eurotunnel, Folkestone)

About the job

We are recruiting for upcoming vacancies for the FLOR Operative role at the Eurotunnel site with Falck Fire Services UK.

What does "upcoming vacancies" mean?

• This means that we don't currently have any active vacancies for the role; however, we aim to build a talent pool of candidates from this process to be next in line for a role becoming available.
• The process will involve attending a competency-based interview with our Site Manager & P&C team member. If you are successful, you will attend a pre-employment safety critical medical with our occupational health provider.
• Once we have received confirmation that you have met the medical standards, you will be placed in a talent pool and contacted when there is a position available. You will then be offered a conditional offer of employment.
• Unfortunatley we cannot guarantee any timeframes for when a role would be offered. We will keep in contact to keep you updated with any developments.
• We may also look to get you in for some training/familiarisation shifts in the meantime (subject to circumstances at the time).

Main Areas of Focus:

The First Line Of Response Team (FLOR) will provide rescue, medical treatment and first level first responder support along with ensuring the operational safety of the railway system for the Channel Tunnel.

As well as being committed and highly enthusiastic individuals you will be required to follow high level safety standards and have great attention to detail. Acting as a direct interface with internal and external customers, good communication skills are essential as well as a flexible approach to work, as this role involves working 12 hour shifts on a 24/7 shift rota.

• • To deliver emergency response service for the Client and its
  passengers/visitors at the Eurotunnel site, which will include rescue
  services, medical treatment, and potentially a first line basic fire
  response
• In an emergency, FLOR teams must verify SAFE system has
  started or take localised control where required
• Complete maintenance duties, monitor and report activities as
  required by the Client in the specified timelines
• Monitor, inspect and maintain equipment in line with Client requirements
• Liasing with the Emergency Centres and Client Control centres
• Carry out risk prevention activities as defined by the Client
• To be responsible for protecting and securing customer assets at the Eurotunnel site.
• In case of emergency, verification that the evacuation has
  been completed or assist train crew with evacuation if still
  underway
• Carrying out searches in the tunnel with direct and permanent
  contact with RCC. This could include but are not limited to;
  odours, smoke, suspicious noises, and personnel not
  responding to calls.
• Completion of all relevant documentation in accordance with Client
  requirements
• To participate in Client scenario training exercises
• To understand and comply with all Falck QHSE policy, annual safety
  improvement plan and procedures
• To interface directly with internal and external customers as a Customer
  focus is a key activity
• To interface with external emergency services, regulatory
  authorities, and the local community during daily activities or
  during an emergency
• A flexible approach to the tasks at hand, this will also include flexibility when rest periods need to be modified due to external constraints and where a recall to duty is required
• Ability to deliver confined space rescue
• Ability to work at height
• Ability to work to tight deadlines under pressure in emergency scenarios.
• The ability to influence and communicate with others at all levels.
• Ability to work within limited supervision; to make decisions and use own
  initiative, and to maintain high standards of self and others.
• Ability to deal with sensitive & confidential matters as necessary.
• Ensure high levels of data protection and security at all times.
• This role involves working 12-hour shifts on a 24/7 shift rota.
• The Falck 12-hour shift pattern system is calculated based on Annualised
  Hours. This is over a working week of 41.5 hours per week. 
• To make up the full contractual hours, in addition to the 12-hour shift
  pattern on a 30-day rotation, alongside it each employee has a 130 hour
  bank – referred to as ‘Benefit Time’
• The benefit time is calculated across a full calendar year, and therefore,
  resets each January 1st.
• If a person has hours remaining at the end of the year, these will be
  effectively ‘written off’, when the benefit time resets.
• If a person is absent due to sickness for a shift in the pattern, they don’t
  accrue the ‘benefit time’, and therefore 73 minutes is deducted from the
  individuals bank time for each shift absent.
• All ‘Benefit Time’ is worked on rest days to cover short term absence, core
  mandatory training, or any other work-related activity.
• With respect to annual leave, holidays are built into the shift pattern, and
  therefore set days are not nominated as annual leave
• If a person is absent, and holidays are to be reclaimed, the amount to be
  reclaimed is calculated at 2.83 days per month (pro-rata for lesser periods)
• As holidays are not specified on set days in the pattern, shift workers are
  able to nominate ‘cover free periods, which are referenced in the ‘Captive
  Time’s document.
• As holidays are not specified on set days in the pattern, shift workers can nominate ‘cover free periods’, of 3 x 10-day breaks and 1 x 4-day breaks
  break. These cover free periods must be nominated in January for the
  current year.
• The general rule of cover is that only shifts on their 4-day rest periods provide cover – 10-day breaks are only used in exceptional circumstances or for training 

About you

The Ideal Candidates will have:

· Reliability and motivation.

· Well-developed organisational, interpersonal and customer service skills.

· Ability to accept responsibility and work to defined deadlines.

· Flexibility and the ability to adapt to changing situations or demands of the job

· The capability and confidence to take the lead and put themselves / ideas forward

· The ability to work as a team to support others

· The ability to work on one's own initiative and perform well under pressure

Essential criteria for the Role:

·Must have Fire Experience

· First Aid at Work

· Have the right to work in the UK with a proven 5-year residency and work history

· Must be able to pass a Safety Critical Medical & Physical Assessment

· Must be able to work in a confined space

· Must be able to work 12-hour shifts.

· Must have a Full Valid UK driver's Licence

If you do not meet the essential criteria above, please do not apply.

Desirable criteria for the Role:

· Basic French Speaking (Lessons will be provided on key phrases)

Please note full training for the role will be provided.

About us

Contractual Benefits:
• Competitive annual salary: £34,052.00 per annum (Pay Reviews in April of
each year)
• Overtime payments: Your overtime rate is: 1.45 times your basic rate
payable for all overtime hours worked including non-rostered bank holidays
• Your Bank Holiday overtime rate is: 1.45 times your basic rate payable for
public holidays that are not-rostered except for Christmas Day, Boxing Day
and New Years Day, where you will receive 2.0 times your basic rate
payable.
• Cash Plan Cover: Westfield Health Cash Plan (can elect to join, deductions
will be taken from monthly payroll)
• Group Life Assurance: 1 x Annual Salary (after first 6 months of
employment)
• Hours of work: average of 41.5hrs per week (across Mon-Sun)
• Contractual hours under the company’s annualised hours system are
divided into rostered and benefit time hours. There will be 5 shift system
implemented with you working 12-hour shifts. You will owe the Company
130 hours benefit time on an annual basis which will be utilised for short
term sickness absence and training (January – December).
• You are required to work such hours as are necessary to complete your
duties and overtime is to be worked if required.
• Pension: Auto-enrolled into company pension scheme after 3 months of
employment (EE’S: 5% & ER’S: 3%)
• Sick Pay Entitlements: Up to 2 months company sick pay (based on length
of service)
• Annual leave entitlement: 34 days under annualised hours system – built
into shift pattern and undeniable
• Nominated Cover Free Periods – 3 x 10-day breaks and 1 x 4-day break per
year (nominated in January each year)
• Break Periods: 40-minute paid lunch break per shift

Non-contractual benefits:
• Free Specsavers Eyecare Vouchers every 12 months
• Long Service Awards Process (starting at 5 years’ service)
• Cycle to Work Scheme via Halfords (salary sacrifice via payroll)
• Benefit Hub – Cash Discount Site
• Blue Light Card – can sign up for this via Falck email address
• On site gym in fire station (free to use whilst on shift or before/after shift)

Contact

If you have the relevant skills/experience and you wish to apply:

Please submit your CV to People.Culture@Falck.com.

A date for the selection event is to be confirmed.