About the job
The Emergency Control Room Supervisor at Wilton Fire Station provides essential supervisory support during daily operations, ensuring Shift Control Room Officers effectively fulfil their duties. This role involves overseeing all Control Room policies, procedures, and critical systems, while also responding to key internal and external stakeholder requirements and emergencies.
Main Areas of Responsibility:
- To supervise and develop the Shift CRO’s.
- Assist and provide the Station Commander team with key information when managing performance.
- To assist in the delivery of the annual training programme to ensure the adequate skills and competencies of the CRO’s are maintained on a daily basis.
- To aid the Station Commander team when managing short and long-term staffing resourcing.
- Ensuring that Control Room systems and equipment are maintained at a constant state of readiness and regularly auditing all completed equipment checklists.
- To audit internal standards and competencies.
- Carry out regular drills and exercises.
- Create a culture within the shift team that encourages a proactive partnership approach to problem-solving.
- Ensure compliance with the SHE Programme.
- The dimensions of the role may require a flexible approach to working hours, including overtime or flexibility out of hours.
- To interface directly with internal and external customers.
- Effective communications via telephone and electronic systems.
- To interface with external emergency services, regulatory authorities, and the local community.
- To have an in-depth knowledge of Control Room equipment, systems, and procedures.
- Any other reasonable management request.
About you
Role Requirements:
Skills & Qualifications:
Essential
- Competent in the use of Microsoft Office IT packages.
- Good numeracy and literacy skills (GCSE Grade C or equivalent or above).
- Excellent level of communication skills.
- Good IT skills.
- Good time manager with tenacity and ability to work under pressure.
- A high concern for standards.
- A high concern for detail.
- Customer care relations.
- Good teamwork skills.
Desirable
- A recognised management qualification to certificate standard or NVQ Level 4 equivalent.
- Experience as a Control Room Operator
- Internal validation of control room equipment and procedures.
- A recognised Safety, Health, Environment, and Quality related qualification, IOSH Managing Safely is a minimum.
- SIA Licence
About us
- Competitive salary of £33,980.76 per annum
- Weekly contracted hours of 41.5 (Across Monday-Friday – 8.3hrs per day)
- Company Stakeholder Pension Scheme - ERS Contribution: 7.5% AND EE’s Minimum contribution: 2.5%
- Westfield Health Cash Plan Scheme
- Company Sick Pay Scheme (Up to 2 months CSP depending on length of service)
- Generous Holiday Entitlement of 26 Days plus 8 Statutory Bank Holidays (Jan-Dec)
- Cycle 2 Work Scheme
- Life Assurance Cover (Death in Service)
- Access to Mental Health First Aiders
- Health & Wellbeing Campaign - regular competitions
- Falck Benefit Hub (provides discounts with 300+ retailers)
- Free Employee Assistance Programme via Legal & General
- Eligible to register for Blue Light Card Discount Account via Falck email account
Contact
If you have the relevant skills and experience and you would like to apply:
Please submit your CV to People.Culture@Falck.com
The deadline for applications is Monday 04 August 2025, and the selection process will take place on Friday 08 August 2025.
If you have any questions on the role or the selection process, please get in touch via people.culture@falck.com
Careers with real life impact
Falck is an international organisation of diverse professions and we offer a range of opportunities with the aim of providing our employees with fulfilling work lives.
At Falck you build your career with a global provider of emergency response and healthcare services. You have the opportunity to develop, learn and advance across positions and markets. Behind the desk or on the road, your every action helps us to be there when people need us. That’s why a career at Falck impacts more lives than your own.
At Falck you will be working with professional colleagues who act with care at heart.
Here you have thousands of colleagues always ready to step in with help and support when you need it. We have different skills and personalities but we all act with care at heart. With empathy and professionalism, we care for people in need, for each other, our company and society.
We want to help people live safer and healthier lives and not just today, that’s why we are building a Falck for the future. A company where you have the support, training and equipment you need to do your job right and make a difference for communities around us. This applies whether you make split second decisions to save the lives of others or your work supports those who do.
Our colleagues are committed to care, we care about what we do, who we work for, who we provide our services to and the people we work with. Quality and ethics take priority in everything we do. We bring value to society and people in need, by being there when they need us.
Do you want a career with real life impact?